We appreciate your business and it is our goal to make your shopping experience with Sergeant's Western World a pleasurable one. We welcome your comments and feedback. Return Policy: 100% Satisfaction Guaranteed Sergeant’s has a 30-day return privilege, from the date of receipt. Returned items must be unworn, unwashed and unaltered. Items must be appropriately packaged and boxed. Include a copy of the sales receipt along with an explanation for reason for return and whether store credit, exchange or refund is requested. CUSTOM ORDERS, SALE MERCHANDISE, BITS, BOOKS AND VIDEOS are NON REFUNDABLE. Allow adequate time to process your return and credit to be posted. Credit should appear on your credit card statement within one billing cycle. A refund check should arrive within 20 days. Please report losses or shortages immediately. Please try boots or shoes on a carpeted surface.
Unfortunately, shipping charges are non-refundable. Refunds or credits will have shipping charges deducted from them. Packages must be post marked within 30 business days of the receipt, or your return will result in a store credit rather than a cash refund. If you feel you need to return an item, you are welcome to bring it to any of our store locations - even if it wasn't the Sergeant's store where you originally made your purchase. Or if you prefer to ship it to us, send your return appropriately packaged via insured Fed Ex and prepaid (This is for your protection: shipping and handling charges are not refundable.) to: While we accept returns, no questions asked, if you have a concern you wish to talk to us about, we welcome your feedback. We value our customers and their opinions. If there's something you think we can do to improve, we want to hear about it. You can reach us either at 1-800-383-3669, or through the Contact Us page. |
